Refund & Returns Policy

Overview

Shop items are made to order and printed on demand through Printify, a print-on-demand partner. Because each item is produced specifically for you after you order, most sales are final — but if something arrives damaged, defective, or misprinted, it will be made right.

Damaged, defective, or misprinted items

If your order arrives damaged, has a printing error, or is otherwise defective, email dew@groundedpresent.com within 30 days of delivery with a photo of the issue and your order number. You’ll be offered a free replacement or a full refund.

Wrong size or changed your mind

Because items are made to order specifically for you, exchanges and refunds are not available for wrong-size orders or simple changes of mind. Please double-check sizing charts and order details before purchasing.

Lost or missing packages

If tracking shows an unusual delay or your package appears lost, email dew@groundedpresent.com with your order number and it will be looked into with the shipping carrier and Printify.

How refunds are issued

Approved refunds are returned to your original payment method through Stripe, usually within 5–10 business days.

Questions

For any order issue not covered here, email dew@groundedpresent.com and it will be sorted out directly.